Here are 5 key questions to ask a web accessibility company before hiring them:
- Experience and Expertise: *What level of experience do your team members have in web accessibility? Can you detail specific projects where you’ve achieved WCAG compliance at the level I need (A, AA, or AAA)?
A strong company will have a team with a proven track record in achieving accessibility standards. Look for experience relevant to your specific needs and WCAG compliance goals.
- Accessibility Testing Process: *How will you assess the accessibility of my website? *What tools and methodologies do you use for testing? Will you involve users with disabilities in the testing process?
Understanding their testing approach is crucial. Look for companies that use a combination of automated tools and manual testing with assistive technologies. User testing with people with disabilities provides invaluable real-world insights.
- Remediation Approach and Timeline: *How will you identify and prioritize accessibility issues? *What does your remediation process look like? Can you provide an estimated timeline for achieving compliance?
A clear plan for fixing accessibility problems is essential. Make sure they prioritize critical issues and explain how they’ll work with your development team. Ask for a realistic timeline based on the project scope.
- Maintenance and Ongoing Support: *How will you help me maintain website accessibility as my site grows and changes? Do you offer ongoing support and training for my team?
Accessibility is an ongoing process, not a one-time fix. Look for a company that offers solutions for integrating accessibility into your development workflow and provides training for your team.
- Cost and Transparency: *How do you structure your fees for accessibility services? Will you provide a detailed breakdown of the costs involved?
Transparency in pricing is important. Ask about their fee structure and get a detailed proposal outlining the scope of work and associated costs.